Order Processing

After payment has been confirmed and any required order verification is complete, orders are normally prepared for shipment within 2–4 business days.

During holidays, promotional periods, or times of unusually high order volume, processing may require up to 5 business days.

Processing time is separate from carrier transit time.

Estimated U.S. Delivery

For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after the order has been dispatched.

Delivery times are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, holidays, customs procedures, remote destinations, or other circumstances outside our reasonable control may affect delivery.

If delivery outside the United States is available, applicable shipping information will be displayed during checkout or provided with the order.

Shipping Charges

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.

You will be able to review the applicable shipping charge before completing payment.

Fulfillment & Shipping Origin

Depending on product availability, inventory location, and the delivery destination, orders may be fulfilled from facilities operated by us or by designated fulfillment partners.

As a result, the shipping origin shown on a parcel may differ from the registered business address of Beijing Minghu Technology Co., Ltd.

Items from the same order may occasionally be shipped separately and may have different tracking numbers.

Tracking Your Shipment

When an order has been dispatched and tracking information becomes available, a shipping confirmation containing the tracking details will normally be sent to the email address provided at checkout.

Carriers may require additional time after a shipping label is created before the first tracking update appears.

Shipping Address Changes

Please carefully review your shipping address before completing your order.

If you notice an error after placing an order, contact service@xqjka.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed once processing or shipment preparation has started.

Reasonable reshipping charges may apply if an incorrect or incomplete address provided by the customer causes a package to be returned and shipped again.

Delayed or Inactive Tracking

If tracking has not updated for an extended period or the shipment appears significantly delayed, please contact us with your order number.

We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate the delay.

Lost Shipments

If a package appears to have been lost in transit, please contact our customer support team.

After reviewing the available tracking information and shipment circumstances, we will provide an appropriate solution where the loss is confirmed. Depending on the circumstances, this may include a replacement, refund, reshipment, or another reasonable resolution.

Tracking Shows “Delivered” but the Package Is Missing

If tracking shows that a package has been delivered but you cannot locate it, please first check your delivery area, mailbox, household members, building reception, neighbors where appropriate, and the carrier.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery issue. If the package still cannot be found, contact us with your order number so we can review the circumstances.

Damaged, Defective, Incomplete, or Incorrect Items

Please contact us promptly if an order arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered.

Include your order number and relevant photographs or videos where appropriate.

If our review confirms an issue attributable to XQJKA, we will provide an appropriate replacement, refund, reshipment, return arrangement, or other reasonable solution without requiring you to bear additional costs resulting from our error.

International Duties & Import Charges

Where international delivery is available, the destination country or region may impose customs duties, import taxes, brokerage fees, or similar charges.

Unless checkout clearly states that these charges are included, government- or carrier-imposed import charges may be the responsibility of the recipient.