FAQ
Answers to common questions about XQJKA products, orders, shipping, payments, returns, and fragrance care.
Frequently Asked Questions
What products does XQJKA offer?
XQJKA focuses on perfume, scented candles, reed diffusers, and related home-fragrance products.
How can I choose a fragrance?
Start with the mood you prefer. Floral scents may feel soft and expressive, woody scents warm and grounded, and citrus-inspired scents bright and fresh.
How do I place an order?
Add products to your cart, proceed to checkout, enter your details, select an available payment method, and complete your order.
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary by location, currency, device, and payment service.
Can I change or cancel an order?
Contact service@xqjka.com as soon as possible. Changes cannot be guaranteed once fulfillment has started.
How do I track my order?
If tracking is available, tracking information will be sent after dispatch.
Do you accept returns?
Eligible items may be returned within 30 days of delivery under our Return & Refund Policy.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos so we can review the issue.
How should I use a reed diffuser?
Place it on a stable surface, insert the reeds, and follow the product-specific directions. Keep fragrance liquid away from children, pets, heat, flames, and delicate surfaces.
How should I use a scented candle?
Follow the safety label, burn on a stable heat-resistant surface, keep away from flammable materials, and never leave a burning candle unattended.
How can I contact XQJKA?
Email service@xqjka.com or call 0757-66611938.